Hanoi Calista Hotel & Spa combines room facilities with services for time spent at the hotel. A terrace, spa and wellness centre, massage services, foot bath and spa lounge provide space for treatments and rest; full-body, hand, head, foot, neck and back massages are available. The tour desk can help with local activities, and the hotel offers bicycle rental, bike and walking tours, hiking, cooking classes and classes about local culture.
Practical services include a 24-hour front desk, luggage storage, currency exchange, daily housekeeping and laundry. Room service, family rooms, a lift, air conditioning and heating are among the other facilities. WiFi is free in the rooms, and breakfast options include Continental, Vegetarian, Vegan, Gluten-free, American, Buffet and Breakfast to go. No parking is available at the hotel. Food and drink facilities include a kid-friendly buffet, minibar and tea/coffee maker.